Custodian Downloads

An interview custodian can download interviews as either encrypted or original (unencrypted) download files.

To download a video file, open the interview you are needing to download and scroll down to the list of files under the video player.

Select the check boxes next to the files you want to download, including video files, and click the small "download" icon that appears at the top right of your list of files.

A "Request Download Package" box will appear. Name your package whatever you would like to name the file when it is saved on your computer, and then check whether you would like the video files to be "encrypted" or "original"

Note: encrypted files are designed to keep interviews safe and secure outside of Guardify and are the suggested way to download interviews if a physical copy is needed. Original downloads do not have any additional security attached and are only suggested to be used in situations where the encrypted file is not an option.

Once you click request, it will prompt you that the video package may take up to 10 minutes to process. Users will receive an email notification and notification in Guardify when the package is available to download.

Once you receive the email notification that your download is ready, return to the interview you are needing to download and go to "My Download Packages." There you will see your requested download, with a status of "ready." Click the download icon to download the requested files.

Alternatively, if you want to download one single video file, you can click the 3-dot menu to the right of the file you want to download, and select which type of download you want. Choosing encrypted will take you through the process of creating an encrypted download package. Choosing "original" will prepare the file for download, and then allow you to download the file directly to your computer.