Guarded Playback Downloads

Guarded Playback files are designed to allow custodians the ability to disable the playback of downloaded video files in the event that a copy is lost or mishandled. Additionally, Guarded Playback prevents the video from being uploaded into other sites, and shows in the Interview History each time the video was downloaded and when it has been viewed.

Due to these additional features, an internet connection is required in order to view a Guarded Playback download.

To download a Guarded Playback version of an interview, first open the interview and select the file(s) you want to download. Click the purple Create Download Package at the top right of the list of files, just below the interview video player.

When the Request Download Package window appears, name the package and review your selected files in the "package contents" list.

Here, you will be able to choose which files you want to download, and on video files you can select between "Guarded Playback" for the download type if it is not selected by default.

Note: The "require password" toggle is optional. Only turn this on if you want your saved file to be password protected. Save this password to your records as there is no way to retrieve it later.

Click "Request." You will receive a prompt letting you know that your download will be ready in 5-10 minutes.

After clicking "Got It" you will be brought to your "My Download Packages" tab, which can be accessed below the video player. Here, you will find your download package request with a yellow "preparing" status.

Once your download is ready, you will receive an email letting you know that you can now download your download package from your "My Download Packages" tab. The "status" on your download package will say "ready" and will have a download icon to the right.

Clicking the download icon will download a zip file directly to your computer. For more information on how to extract and view a Guarded Playback video, click here.