How to Download Interview Files

Downloading a single file in an interview can be done by clicking the 3-dot menu to the right of the file.

There may be two options available if download permission was given to the user when the interview was shared:

  • "Download Encrypted" will allow the user to create a secure, encrypted download package of the file that was uploaded by the CAC. This option will prompt the user to name and request a download package. This download package will be available in the users "My Download Packages" tab after the download has been requested. See the "creating a download package" section below for more details.
  • "Download Original" will allow the user to download the original, unencrypted file that was uploaded to Guardify by the CAC. This file does not have any security attached to the file. Selecting "download original" will download the file directly to the user's computer.

If neither option is available, this means the ability to download was not given when the interview was shared with you. Please contact the person who shared the interview with you to request download access.

Creating a Download Package with Multiple Files

When logging into Guardify to view an interview, prosecution users can download multiple files at once by clicking the checkboxes to the left of each file they'd like to download.

Once files are selected, a purple Create Download Package box will appear at the top right of the list of files. Click this button to create your download package.

Note: if there are no check boxes available to select, this means the ability to download was not given when the interview was shared with you. Please contact the person who shared the interview with you to request download access.

A prompt to name the download package will appear. Name the download package and click "request."

Note: review the contents that are being requested to download by clicking the "package contents" drop down.

Once the download package has been requested, user will be taken to a "my download packages" tab where the package will be available for download once it is ready. The user will receive an email when that download is ready.

Once the download is ready, the status will change to "ready" and there will be a download icon to click to the right of the download package. Clicking this download icon will download a .zip file directly to the user's computer.

For immediate viewing, extract the .zip file and view the video.

Note: the .zip file must be saved as the un-extracted .zip file if moved to another drive or file storage system.