Pro: How to download case files

You are able to download any of the files that have been shared with you in a case.

To download the files that have been shared with you in a case, click "cases" in the left-hand menu, and find the case you wish to download from.

Once you have opened the case, the files that has been shared with you will show up at the bottom of the case screen. 


Downloading individual files

To download one specific file out of a case, hover over the file you want to download, and click the 3-dot menu that appears to the right of the file.


On most files, clicking this will give you the option to "download file." click this to download the file directly to your computer.

On streaming video or audio files, you may have the option to choose between the original unencrypted file, or a secure encrypted download.

  • Choosing download original will download that file directly to your computer with no secure encryption attached
  • Choosing download encrypted will take you through creating a download package in order to download a secure encrypted version of that audio or video file.

Downloading Multiple Files

From your list of files, Check the boxes on the left for any of the files that you want to download. Or click the drop down arrow next to the very top check box to select all of the files in that case.

A "create download package" button will appear at the top right once you have selected your files. Click this button.

A "Request Download Package" box will appear. Here, you can name your package whatever you would like to save this file as, and preview all of the files that you have selected. On files that were uploaded as streaming video or audio file types, you will have the option to encrypt these files when downloaded. You will also have the option to password protect this download package.

Once you have reviewed your selections, click "request."

Once you have requested a download package, a new package will appear in the "My Download Packages" tab. The status will show as "Preparing" while the system processes your download package. This will take about 5 to 10 minutes.

When the download package is ready, you will receive an email that says "Guardify Download Available." The status of the download package will change to "ready" and you can click the download icon to the right of the download package.

This file will download directly to your computer as a zip file. You can then extract that file and view the files on your computer.

Downloading Large Download Packages

If you select multiple case files and the combined size of those files exceeds 10 GB, your download package will be automatically broken up into multiple zip packages, up to 10 GB each.

When your download is ready, in your "My Download Packages" list you will notice multiple packages available, all named with the package named that you assigned, with a unique identifier at the end. For example, download.zip, download.z01, download.z02.

Download all of these download packages and save them in the same location on your computer.

Once all of the download packages have been downloaded, you will find that there is one package that ends with .zip. This is the only download package that you need to unzip.

In order to unzip this .zip file, you will need to use a third party archiving software. The default program on a windows or mac computer will not be able to successfully unzip this type of file.


Here is a list of archiving programs that we recommend. You can download all of these for free directly from their websites:

  • Windows
    • 7zip
    • WinZip
    • WinRAR
  • Mac
    • Keka
    • The unarchiver
    • WinZip

To extract your .zip file:

  • right click it from where you saved it on your computer
  • select "open with" and choose your archiving program (as mentioned above).

Note: again, please make sure that all of your download packages are together in the same location on your computer. We suggest saving them all in one folder on your desktop.


Once your archive program runs and extracts the contents of that zip file, it will create a new unzipped folder in the same location as all of your download packages, with the contents of all of those download packages organized in order of file structure.