Pro: Large Download Packages

If you select multiple case files and the combined size of those files exceeds 10 GB, your download package will be automatically broken up into multiple zip packages, up to 10 GB each.

Download Process

  1. When your download is ready, in your "My Download Packages" list you will notice multiple packages available, all named with the package name that you assigned, with a unique identifier at the end. For example:
      • case-download.zip
      • case-download.z01
      • case-download.z02
  1. Download all the packages and save them in the same location on your computer.

Note: Avoid saving them on a shared network drive or cloud storage service (e.g., OneDrive, Google Drive, or Dropbox), as this may cause issues during extraction.


Extracting the Files

  1. Locate the .zip file (e.g., case-download.zip) in the downloaded packages. This is the only file you need to extract.
  2. Ensure all related packages (.zip, .z01, .z02, etc.) are saved in the same folder.

Important Note: The default archiving programs on Windows or macOS will not successfully unzip these files. Use a third-party archiving tool.

Recommended Archiving Tools:

Windows -

Mac -


Steps to Extract the Files:

  1. Right-click on the .zip file
  2. Select "Open With" and choose the archiving tool you installed.
  3. Ensure all associated packages are in the same folder during extraction.

Once the extraction is complete:

  • A new unzipped folder will appear in the same location.
  • The folder will contain all files organized according to their original file structure.

Note: Once extracted, you may now move the files, as needed.

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