Sharing with Original Download Permissions

Guardify was optimized for streaming Forensic Interviews within Guardify. Although we don’t recommend the use of downloads, we understand they may be necessary. Some partners may need to download unencrypted copies of the original video files. To accommodate that need, centers have the ability to share the interview with individual users with the ability to download the "Original" download. The Original Download is the original, unencrypted file that was initially uploaded to Guardify.

License Managers may permit themselves and other users to share with Original Downloads. To do this, the license manager must go to the Users & Groups list to turn on "Manage Download Permissions" for their user account. Then, they can turn on "Sharing with Original downloads" for any other user with the Manager or Interviewer user role. Click here for more information about editing user permissions.

Once "Sharing with Original Downloads" has been turned on for a Manager or Interviewer, that user will have the option to choose between download types when they share an interview.

To share an interview when logged into Guardify, select "Interviews" in the lefthand menu, and then find the interview you wish to share. Select Share from the 3-dot menu on the interview card OR when working within the interview, click Share in the top right corner. 

From the share access page, select the user you wish to share the interview with, then make the selections for which permissions you'd like the user to have.

To give someone the ability to download, check the "download" check box. Once this box is checked, a drop down box will appear. By default, the encrypted download option will be selected. To change this, click the drop down box and select "Original."

When the "Original" option is selected, it will give that user a choice between Original or Encrypted downloading.

For three days following the share, the videos will be preloaded and ready for immediate download, and users will see a "Ready" icon next to the "Download original" option.

After three days, the video is still available for download until the share expires, but users will need to click the "Download Original" option to prepare that file for download again. They will see a "Preparing" icon next to the download option. That preparation process takes 10-15 minutes. Users will be notified as soon as their download is ready.

Note: Once the original video has been downloaded out of Guardify, additional viewing activity will not be logged in the Interview history. An original download can be uploaded into other systems, does not require login to Guardify, or an internet connection to be played. These files also cannot be disabled once they are downloaded. Please handle with caution.