Did not receive a verification code

After clicking "log in" on the Guardify login screen, a verification code or multi-factor authentication (MFA) will be sent to your phone automatically as a text message, which you will type in and click "Verify."

• If you did not receive this text message, or if it expires before you had a chance to type it in, you can click "text me with a new code" on the verification screen to get a new code sent. If your phone is one that does not receive text messages (such as your desk phone), you can click "call me with a new code" to receive an automated phone call with the code, instead.
• If you are still not receiving the code, it could be that the phone number associated with your account is incorrect. Please reach out to someone at the agency that added you as a user to request that they check the accuracy of your phone number. Note: Guardify Support cannot change this number for you.
• If the phone number is correct and you are still not receiving your code via phone call or text, it could be that there is something going on with your phone service. Sometimes we see that turning your device off and back on clears up any kind of network interruption that might be happening. Please try this, and if you receive your delayed text codes, please try requesting a new one and it should work. Otherwise, please check with your phone service provider to look into potential interruptions in service.

If you are still having trouble receiving your code, please contact support@guardify.com