Pro: Investigator role Overview

The Investigator role type is a role that can be assigned to users who need to be able to manage cases, but not manage users or account settings. When you give a user the Investigator role, they will be able to create and manage cases, as well as share cases with existing users, and request to add new users.

Create and Manage Cases

Investigator users can create new cases, as well as manage their own existing cases. This includes transferring cases to other investigator or manager users, and sharing them on with any other users. As owners of their own cases, investigators determine how much access each user gets when they share a case with those users.

Managing Requests

When a case is shared with other users, those users can request to have access to the case for a longer amount of time, and can also request to have those cases shared on with additional users. Investigator users will be able to manage these requests that come through for their cases by clicking the messages tab, and checking their requests section.

Creating and Managing Groups

Investigators can create their own groups of users to share cases with through the "My Groups" section. They can also see groups they have been added to by other users, or groups that have been shared for office-wide use.

FAQ

Can Investigators add new users?

No, Investigators cannot access the users list for an account, and cannot add additional users. When they share a case, they will have the option to request to share that case with a new user, but that request must be approved by a manager user before the share is completed.

Can Investigators access evidence from Incoming Files?

No, Investigators cannot access the unsorted evidence in "Incoming Files." At this time Investigators are only able to manage evidence directly in their own cases.